Refund Policy
At BestTravelNetwork, our priority is to provide our customers with a safe, transparent, and flexible rental experience. We understand that unexpected changes in travel plans can occur, which is why we offer clear and fair refund conditions for all reservations made through our platform.
1. Cancellations and Refund Requests
If you need to cancel your reservation, you may do so by contacting our customer support team directly or through the cancellation link provided in your reservation confirmation. Eligibility for a refund will depend on the terms and conditions of the selected rental provider and the timing of your request.
- Early cancellation (more than 48 hours before pick-up): most reservations qualify for a full or partial refund, depending on the provider’s policy.
- Late cancellation (less than 48 hours before pick-up): administrative fees or penalties may apply as determined by the provider.
- Unused reservations (no-show): if you fail to pick up the vehicle without prior notice, no refund is guaranteed.
2. Prepaid Reservations
In cases where payment has been made in advance, BestTravelNetwork will process the refund request once the provider confirms the cancellation. Refunds will be issued within an estimated period of 7 to 14 business days, depending on the original payment method.
3. Pay-at-Pickup Reservations
If you selected the option to pay directly at the provider’s counter, any cancellation or refund request must be handled directly with the rental company. BestTravelNetwork does not charge or refund payments not processed through our platform.
4. Refunds for Changes or Modifications
If you modify your reservation (for example, change dates, pick-up location, or vehicle type), a fare difference may occur. If the new amount is lower, some providers may offer a partial refund; however, changes are subject to availability and the specific conditions of each provider.
5. Refunds for Reservation Errors
If an error is detected in the reservation caused by technical issues or incorrect information entered during booking, BestTravelNetwork will review the case and, if applicable, arrange a correction or full refund. It is the customer’s responsibility to review all details before confirming a reservation.
6. Refunds for Provider Issues
In exceptional situations where the provider cannot offer the reserved vehicle (e.g., lack of availability, overbooking, or office closure), BestTravelNetwork will assist in arranging a full refund or an equivalent alternative, depending on provider policy.
7. Refunds for Duplicate Charges
If a duplicate or incorrect charge is detected, BestTravelNetwork will verify the transaction and process the corresponding refund after bank confirmation. Customers must provide proof of the charge and the reservation number.
8. Non-Refundable Situations
Refunds will not be issued in the following cases:
- No-shows without prior notification.
- Early return of the vehicle without prior notice.
- Failure to meet provider requirements (valid license, minimum age, credit card, etc.).
- Provider refusal to release the vehicle due to insufficient documentation or security deposit.
9. Refund Method and Timeframe
Refunds are issued using the same payment method used for the original reservation. Depending on the bank or payment method, the refund may take 7 to 21 business days to appear in your account.
10. Limited Liability
BestTravelNetwork acts as an intermediary between the customer and rental providers. We are not responsible for decisions, delays, or policies enforced by the provider regarding the final refund. However, we will assist you in resolving any issues promptly and fairly.
11. How to Request a Refund
To initiate a refund request, please send your reservation number, full name, and reason for your request to:
Email: support@besttravelnetwork.com
Phone: +1(888) 834-9005
12. Policy Updates
BestTravelNetwork reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with the corresponding revision date. We recommend reviewing this section before making or modifying a reservation.
