Clear Answers to Your Car Rental Questions in the USA
At BestTravelNetwork, we want your rental experience to be simple, clear, and worry-free. Below, you’ll find answers to the most common questions customers ask before, during, and after completing their reservation.
How can I book a car?
You can easily book your car through our website BestTravelNetwork. Simply enter your travel dates, pick-up and drop-off locations, and select your preferred vehicle. The process is quick, secure, and fully online. You can also contact us directly at +1(888) 834-9005 for personalized assistance.
What documents do I need to rent a car?
To complete your rental, you must present a valid driver’s license, a credit card under the main driver’s name, and a government-issued ID or passport. If you are an international visitor, some states may require an International Driving Permit (IDP).
What is included in the rental price?
Our rates include the base rental cost, allowed mileage, and applicable taxes. Depending on the provider, roadside assistance, basic insurance, and a second driver may also be included. Optional extras like GPS, child seats, or additional coverage can be added during the booking process.
Can I drop off the car in another city?
Yes, we offer one-way rentals. You can pick up your vehicle in one city and return it in another anywhere within the United States. Some routes may require a small additional fee depending on distance and provider availability.
What happens if I return the vehicle late?
Most providers offer a grace period of up to 30 minutes. After that, extra hourly or daily charges may apply, depending on the supplier’s policy. If you expect a delay, please notify us as soon as possible so we can help adjust your return time.
What should I do in case of an accident or breakdown?
In the event of an accident, immediately contact local authorities and your rental provider. Then contact the assistance team at BestTravelNetwork at +1(888) 834-9005 or email us at support@besttravelnetwork.com. We will guide you through each step of the reporting and claim process.
Can I add additional drivers?
Yes, most providers allow one or more additional drivers as long as they meet the required age and license conditions. Additional fees may apply depending on the rental provider.
Can I modify or cancel my booking?
Yes, you can modify or cancel your reservation before the pick-up time according to the provider’s policies. Cancellations made more than 48 hours in advance usually incur no penalty. Please refer to our Cancellation Policy for more details.
Can I cross the border with the rental vehicle?
In most cases, crossing the border outside the United States is not permitted without prior authorization. If you plan to travel to Canada or Mexico, please inform us in advance so we can verify availability and international insurance requirements.
What type of insurance is included?
All rentals include mandatory basic insurance. However, we recommend optional coverage such as LDW (Loss Damage Waiver), SLI (Supplemental Liability Insurance), or PAI (Personal Accident Insurance) for additional protection during your trip.
Do you have more questions? Our customer support team is available 24/7 to assist you with any inquiry or special request. Contact us at +1(888) 834-9005 or email us at support@besttravelnetwork.com.
