Damage Policy
At BestTravelNetwork, safety, transparency, and responsibility are key pillars of our vehicle rental service. This Damage Policy explains the terms, responsibilities, and procedures applicable in the event a vehicle suffers damage, loss, or an accident during the rental period. By completing a reservation with us, you agree to comply with the provisions described here.
1. Customer Responsibility
The customer and any authorized driver are responsible for the vehicle from the moment it is picked up until it is returned to the designated provider. Any damage, loss, or deterioration that occurs during this period will be assessed and may result in additional charges depending on the insurance coverage purchased.
2. Vehicle Inspection
Before picking up the vehicle, the customer must complete a joint inspection with the provider's representative. It is essential to review the overall condition of the car — bodywork, tires, interior, lights, and fuel level — and ensure that all details are recorded in the rental agreement or digital check-out form. Upon returning the vehicle, a second inspection will be carried out to compare conditions.
3. Types of Damage Covered
Providers associated with BestTravelNetwork offer different levels of coverage depending on the plan selected by the customer. Generally, insurance policies may include the following protections:
- CDW (Collision Damage Waiver): Covers damage due to collision or accident, subject to deductible.
- LDW (Loss Damage Waiver): Protects against damage, theft, or total loss of the vehicle.
- PAI (Personal Accident Insurance): Provides medical coverage for the driver and passengers.
- SLI (Supplemental Liability Insurance): Extends third-party liability coverage.
Coverage may vary depending on the provider, location, and vehicle type. We recommend reviewing the insurance terms carefully before confirming your reservation.
4. Damage Not Covered
Some situations or types of damage are not covered by standard insurance policies and will be the customer’s full responsibility. These include:
- Damage caused by negligence or reckless driving.
- Use of the vehicle under the influence of alcohol or drugs.
- Driving off authorized roads or in restricted areas.
- Damage to tires, windshield, interiors, or electrical systems without collision.
- Loss of keys, documents, or vehicle accessories.
- Incorrect refueling (e.g., filling with the wrong type of fuel).
5. Procedure in Case of Damage or Accident
In case of an accident, collision, or damage, the customer must follow these steps:
- Stop the vehicle safely and contact local authorities if necessary.
- Notify the rental provider immediately.
- Take clear photographs of the damage and the surroundings.
- Do not repair or modify the vehicle on your own.
- Contact the BestTravelNetwork support team for additional guidance.
Assistance Phone: +1(888) 834-9005
Email: support@besttravelnetwork.com
6. Damage Evaluation and Charges
After returning the vehicle, the provider will perform a final inspection. If unreported damage is detected, the customer will be notified and a detailed report with photos and cost estimates will be issued. Applicable charges may include:
- Cost of repairing or replacing damaged parts.
- Administrative fee for claim handling.
- Costs associated with vehicle downtime during repairs.
- Additional expenses such as towing or special cleaning services.
All charges will be communicated transparently and processed using the same payment method used for the original reservation.
7. Additional Insurance and Extended Coverage
For added peace of mind, BestTravelNetwork recommends purchasing additional coverage or supplemental insurance during the reservation process. These can reduce or eliminate deductibles and cover minor damages not included in basic plans.
8. Force Majeure Cases
In situations beyond the control of the customer or provider — such as natural events, vandalism, or accidents caused by identifiable third parties — damages will be evaluated individually to determine whether special exemptions or reductions apply.
9. Vehicle Return
The customer must return the vehicle at the agreed location, date, and time, in similar condition as when delivered. Any unreported damages or late returns may result in additional charges or penalties.
10. Disputes or Claims
In case of disagreement with the evaluation or damage charges, the customer may submit a formal claim
by emailing the necessary documentation (photos, police reports, payment receipts, etc.) to the official
customer service email:
Email: support@besttravelnetwork.com
Our team will review the request and provide a fair resolution within 10 to 15 business days after receiving the claim.
11. Policy Updates
BestTravelNetwork reserves the right to modify or update this Damage Policy to adapt to new regulations, market conditions, or provider agreements. The most recent version will always be available on this section of our website.
