Our Service Fees
At BestTravelNetwork, we believe in transparency and trust. All our service fees are clearly specified to ensure every customer knows exactly what they are paying for and what value they receive when booking through our platform. We do not apply hidden charges or unjustified markups; our fees reflect the true value of our assistance, processing, and reservation management services.
1. Nature of Our Service Fees
Service fees cover the operational costs associated with using our digital platform, reservation administration, communication with providers, customer support, and vehicle availability verification. These fees apply regardless of the selected provider or destination.
2. Types of Service Fees
Depending on the type of transaction or request, the following fees may apply:
- Booking Fee: a basic cost for using our system to confirm and process rental reservations.
- Personalized Assistance Fee: applied when the customer requests additional help with changes, updates, or specific inquiries regarding their reservation.
- Cancellation Management Fee: charged when a confirmed reservation is cancelled and requires intervention from our support team.
- Modification Fee: applied for voluntary changes to the reservation, such as date changes, pick-up location updates, or vehicle-type changes.
- Administrative Fee: related to document verification, insurance validation, or issuing personalized invoices.
3. Fees for Manual or Phone Assistance
When a customer chooses to make their reservation or modification through our phone support center, instead of completing it online, an additional manual processing fee may apply. This fee compensates for the personalized time and assistance provided by our specialists.
4. Fees for Card Payments or External Processors
In some cases, external payment processors (for example, international gateways or corporate credit cards) may apply additional fees. These charges are determined by the financial institutions and not by BestTravelNetwork. We strive to minimize these costs and ensure complete security in every transaction.
5. Non-Refundable Fees
Service, processing, or personalized assistance fees are non-refundable, except in cases where the cancellation is due to a confirmed technical error or provider unavailability attributable to our platform.
6. Third-Party Provider Fees
Some rental providers may charge additional fees independent of ours, such as charges for additional drivers, GPS, child seats, or fuel. These provider fees will be clearly outlined before completing your reservation and are subject to the policies of each provider.
7. Waivers or Promotions
BestTravelNetwork may occasionally offer discounts or waivers of service fees during promotional campaigns, corporate bookings, or loyalty programs. These promotions are applied automatically at the time of booking and are specified in the terms of the offer.
8. Payment Transparency
All applicable charges, including taxes and service fees, will be displayed in the final summary before payment confirmation. Our platform ensures that the amount shown is the total amount due, with no additional charges or surprises at the rental counter.
9. Questions About Fees
If you have questions or would like a detailed explanation about a particular charge, you can contact our customer support team:
Phone: +1(888) 834-9005
Email: support@besttravelnetwork.com
10. Policy Updates
BestTravelNetwork reserves the right to modify this Service Fee Policy at any time to reflect operational, regulatory, or technological changes. Updated versions will be available on this same page and will take effect immediately upon publication.
